Subscription Cancelled

​

Overview

​

When It’s Triggered

• A customer cancels their subscription immediately
• A subscription is cancelled through the API
• A subscription is cancelled manually in the dashboard
• A subscription is cancelled due to payment failure or other reasons

​

Payload Structure

{
  "id": "550e8400-e29b-41d4-a716-446655440005",
  "type": "subscription.cancelled",
  "created_at": 1704067500000,
  "data": {
    "subscription": {
      "id": "sub_12345",
      "customer_id": "cust_67890",
      "customer_key": "cust_ext_67890",
      "tenant_id": "tenant_abc",
      "order_id": "order_001",
      "plan_id": "plan_456",
      "status": "canceled",
      "currency_code": "USD",
      "subscription_number": "sub_123",
      "starts_at": "2026-01-01T00:00:00.000Z",
      "ends_at": "2026-02-01T00:00:00.000Z",
      "renews_at": "2026-02-01T00:00:00.000Z",
      "paused_at": null,
      "cancelled_at": "2026-01-20T00:00:00.000Z",
      "metadata": {},
      "created_at": "2026-01-01T00:00:00.000Z",
      "updated_at": "2026-01-20T00:00:00.000Z",
      "price_option_id": "price_opt_001",
      "trial_end_date": null,
      "converted_at": null,
      "billing_interval": "month",
      "billing_interval_value": 1,
      "renew_date_anchor": 1
    },
  }
}

​

Data Fields

• id: Internal subscription ID
• customer_id: ID of the customer who owns the subscription
• customer_key: Your external customer identifier
• tenant_id: The tenant ID this subscription belongs to
• order_id: Order ID that created the subscription
• plan_id: ID of the plan associated with this subscription
• status: Subscription status
• currency_code: Currency code (e.g., “USD”, “NGN”)
• subscription_number: Subscription number
• starts_at: Subscription start timestamp
• ends_at: Subscription end timestamp (if scheduled to end)
• renews_at: Next renewal timestamp
• paused_at: Pause timestamp (if paused)
• cancelled_at: Cancellation timestamp (if cancelled)
• metadata: Custom metadata object
• created_at: Timestamp when the subscription was created
• updated_at: Timestamp when the subscription was last updated
• price_option_id: Price option ID
• trial_end_date: Trial end timestamp (if applicable)
• converted_at: Conversion timestamp (if converted)
• billing_interval: Billing interval (e.g., “month”)
• billing_interval_value: Billing interval value
• renew_date_anchor: Renewal day of month anchor

​

Example Use Cases

• Deactivate features in your application for the customer
• Send cancellation confirmation emails
• Update user access levels
• Trigger retention workflows
• Update analytics and reporting
• Sync cancellation data to your CRM